My son really wanted to have a Subway Club sandwich (Turkey, Roast Beef and Ham), but we don't eat ham. There was another option that was a Turkey and Ham only. So I asked the girl working there, Tammy, if I could have the Turkey and Ham but replace the ham with Roast beef instead. ( or ultimately, have a club with no ham.. which would of cost me more). She was very nice in addressing me, and offered me to switch the ham for roast beef at no extra cost (as she explained roast beef cost more than ham!) I know it's just a detail really, but she was very nice, and my son is quite happy to have his turkey and roast beef sandwich, as I promised him all week about having Subway if he was well behaved! I had a rough day, and as simple as that, you made my day (and my son's!) and you we're spotted ! Thank you !!